- Austria-based Chatlyn raised USD 9.3M to build AI tools that streamline hotel communications and boost guest satisfaction worldwide.
- The round was led by Smedvig Ventures, with backing from key European investors and a public R&D innovation grant.
- Chatlyn will use the funds to grow in the UAE and position itself as the AI brain for hotel operations.
Chatlyn
What happened? Austria-based Chatlyn secured approximately USD 9.3 million (EUR 8M) in series A funding. The round was led by Smedvig Ventures and included participation from AnyDesk founder Andreas Burike, and business angel Mathias Hiebeler. Additionally, it also received an innovation grant from the FFG, Austria’s national funding institution for industry-related research and development.
What is next? With this funding, the startup aims to accelerate its mission to become ‘the AI brain for hotels.’ Furthermore, it aims to build an intelligent system that supports hotel operations and autonomously optimizes guest communications to maximize revenue and satisfaction.
Most importantly, it aims to expand to the UAE and ultimately strengthen its position in the Middle East.
Hospitality
Why does this matter? The startup aims to tackle the global hospitality of fragmented communication systems which often causes financial losses. This is because it often leads to missed booking opportunities and inefficient staff workflows. Oftentimes, hotels juggle 8-12 different platforms for guest messaging from WhatsApp and email to booking platforms, and social media. Moreover, this creates frustrations for both guests and staff because of late replies and overwhelming
Who are they? Founded in 2023 by Nicolas Vorsteher (CEO), Michael Urbanek (CTO), and Matthias Haubner (CPO), Chatlyn is a comprehensive AI communication hub designed specifically for hospitality .
How does it work? The platform combines guest communications across 10+ channels including email, WhatsApp, SMS, webchat, and social media. It also provides intelligent automation, real-time translation in 35+ languages, and seamless property management system integration.
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