Unifonic, Saudi’s customer engagement platform, acquires Turkey’s Sestek

Unifonic, Saudi’s customer engagement platform, acquires Turkey’s Sestek

Unifonic, a communications platform as a Service (CPaaS) provider in the Middle East, acquired Sestek, an R&D-focused AI-powered conversational automation company.

“We have been impressed by Unifonic’s ability to rapidly scale its business while continuing to provide best-in-class, transformative CPaaS solutions for customers. We look forward to leveraging the combined capabilities of our platforms and go-to-market capabilities to provide enterprise-grade, omnichannel customer engagement technology solutions to a global clientele. Unifonic’s recognition as one of the emerging markets CPaaS leaders, backed by marquee investors including Softbank and Sanabil (a PIF company), will accelerate our market presence and growth,” Levent Arslan, Sestek’s Founder and CEO, said.

Sestek was founded in 2000 and has developed a suite of AI-powered conversational solutions that empower companies to deliver a superior customer experience. Unifonic was founded in 2006 and combines businesses’ communications channels on one platform to help them streamline their customer engagement process.

Through this acquisition, Unifonic will diversify its offerings and expand its geographical reach.

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