- OpenCX raised USD 7M led by Y Combinator and X by Unifonic to scale its AI-native enterprise customer communication platform.
- The UAE-based startup targets large organizations struggling to scale customer support without sacrificing quality, control, or responsiveness across channels.
- With Saudi expansion planned, OpenCX sees rising enterprise demand and accelerating AI adoption in the Kingdom as a key growth driver.
OpenCX
UAE-based OpenCX, an AI-native enterprise customer communication platform, raised USD 7 million in a funding round. The round was led by Y Combinator and X by Unifonic, with participation from Shorooq and Sadu Capital.
Founded by Mohammad Gharbat and Mohammad Tabaza, OpenCX is an AI-native enterprise customer communication platform. It intends to address a persistent challenge facing large organizations. Customer support and communication are mission-critical, yet increasingly difficult to scale without sacrificing quality or control.
The platform’s AI engine automates over 70% of customer interactions across voice, chat, email, and messaging channels. Its automation is tailored for complex, high-volume, and regulated environments. With this, it seeks to enable enterprises to scale customer engagement with reliability and operational confidence.
Customer Communication
Looking forward, with the funding, it aims to support its next phase of growth as demand increases from enterprises. It is also preparing to expand to Saudi Arabia with a regional office as part of its broader GCC strategy.
The startup views the Middle East, particularly Saudi Arabia, as a key growth market. It plans to hire locally and work closely with regional enterprises. Furthermore, it views the Kingdom’s accelerating AI adoption as a major growth driver into 2026.
“Our focus has always been on helping organizations scale confidently, without customer communication becoming a limiting factor. OpenCX is built to operate where the stakes are high, the workflows are complex, and trust matters,” said Mohammad Gharbat, CEO and co-founder of OpenCX.
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